Casino Billions Malaysia has selected the Top Frequently asked questions about online casino sites, and presenting you with the answers to this questions. 

Many new players have been swarming online casinos in Malaysia and many of them may have tons of questions about everything to do with an online casino, especially if they’re interested in playing for real money. Here are some of the most common questions about online casinos, how they work and how you can be winning big from them.

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Who creates casino games?
Most casino games are created by third-party software developers such as Playtech, Microgaming, NetEnt and many others. Some casinos, like 888Casino do have their own in-house games, developed by their team of software developers.
Can I play on my phone?
Most online casino sites offers mobile casino options and have optimized their pages to be compatible with mobile and other handheld devices, so it is possible to play on your phone.
Do I need to download the software?
That depends on your online casino. Some online casinos do not have mobile sites, but instead, have specialized apps for their mobile users. In this case you may need to download the app to begin playing. Otherwise, you can login as usual via a mobile site.
Do I need Internet to play at an online casino?
Yes, you need a stable internet connection in order to play at any online casino or use their services via their mobile apps.


Are the payouts for all the games the same?
The payouts for each game will be different. Slot games usually have the lowest payouts compared to other casino games.
How long does it take for payouts to be reflected on my account?
Payouts are commonly reflected instantly. However, some casinos may take anywhere between 3-24 hours to show you your winnings in your casino account.
Are casino winnings taxable?
Casino winnings may be taxable in your country, but not in others. Since tax regulations are different for each country, it is best to contact your local tax office.


Deposits & Withdrawals

How do I withdraw my winnings?
Most casinos partner with an online payment system like Paypal, Neteller, Skrill and such, allowing you to make instant transfers from your e-wallet to your casino account. Some also allow withdrawal via local banks and through cryptocurrency like Bitcoin.
Can I use a credit card?
That depends on your online casino. If they do allow a payment via credit card, it will be primarily through Paypal.
How can I withdraw all my winnings from my bonus?
In order to withdraw all your winnings from bonuses, you will need to fulfill the wagering requirements before you can withdraw them. Otherwise, the bonus and its winnings will be forfeited.
How long does it take for my withdrawals and deposits to be reflected in my account?
Most casinos have a 3-5 day processing period for withdrawals, but there are a number that can process withdrawals within 1-3 days. For deposits, it will be reflected immediately.
Are all my online casino transactions safe?
Online casinos have state-of-the-art encryption which sends all your banking data in code, preventing any third-party from accessing it.

Safety & Security

Will my personal and banking details be safe?
Yes, most casinos have their websites secured with the latest 128-bit SSL encryption technology. Your account will also be password protected so no one would be able to access your account, without your permission.
Are the transactions on an online casino site safe?
Most casino sites are affiliated with payment gateways such as Paypal, Neteller, Skrill and many others and use their secure payment site for transactions. They may also team up with local banks, hence all banking transactions on the site would be redirected to your preferred bank’s online site.
Do all online casinos have a licence?
Most online casinos do have operating licences. However, there are a few that operate without them so it’s best to check for a licence before laying down a bet on an online casino site.

Have a different question? Contact us via our contact form and we’ll get back to you in the soonest.

Have a different question? Contact us via our contact form and we’ll get back to you in the soonest.